Shipping Policy

Need your order quickly?

Do you need a product before a specific date, for example, for a trip, holiday, or special occasion? Please contact us at info@carryquest.nl before placing your order.

We will be happy to check the current stock and see if delivery before your desired date is feasible. Without prior stock confirmation, we cannot guarantee delivery on a specific date.

Is your order not urgent? Then you can place your order with confidence. Depending on the stock location, the estimated delivery time is between 1 business day and a maximum of 30 business days.

• Order cut-off time: 12:00 PM
• Order processing: 1-2 business days
• Delivery time: depends on stock location
• Shipping: always free
  
  

Stock and estimated delivery times

The estimated delivery time depends on the location where the ordered product is in stock.

In stock in our local warehouse:

When the product is available in our local warehouse, you will usually receive your order within 1-2 business days.

In stock in an external warehouse:

When the product needs to come from one of our other warehouses, the estimated delivery time is usually 4-9 business days.

Temporarily out of stock:

When a product is temporarily unavailable in our warehouses, the item has usually already been reordered from our supplier. In that case, the delivery time can be up to approximately 3-4 weeks.

In exceptional situations, delivery may take longer. The maximum estimated delivery time is 30 business days. Should there be an unexpected delay, we will inform you as soon as possible.

You have placed an order. What happens next?

After placing your order, you will receive an order confirmation by email with all your order details. This means that your order has been correctly received in our system.

Our employees will then start checking, collecting, and processing your order. The average processing time is 1-2 business days, depending on the time of order, stock location, and business.

Track-and-trace and shipping status:

As soon as an employee starts processing your order, the shipping label will be created. You will then receive your track-and-trace code by email.

Receiving the track-and-trace code does not yet mean that your package has actually been handed over to PostNL. Your order is officially shipped once the status in the track-and-trace is updated to 'Received by PostNL'.

From that moment on, you can follow the further processing and delivery of your package via the PostNL track-and-trace page.

It may take some time for PostNL to process the first scan and for the status to become visible. As long as the status is not yet 'Received by PostNL', the order is still in the processing phase.

Cancel order

Do you want to cancel your order? Please contact us as soon as possible via info@carryquest.nl and state your order number.

An order can be canceled free of charge as long as it has not yet been processed or handed over to PostNL. In that case, you will receive a full refund of the purchase amount via the original payment method.

Has your order already been handed over to PostNL? Then the shipment can no longer be stopped. You can return the package after receipt according to our return policy. Any return costs will then be borne by the customer.

Received a damaged, incorrect or incomplete item?

Despite our careful checks, it may happen that you receive a damaged, incorrect or incomplete item. We apologize if this occurs. We are happy to resolve it for you as soon as possible.

Please contact us, preferably within 24 hours of receipt, via info@carryquest.nl. Please include:

• your order number;
• a brief description of the problem;
• clear photos of the item;
• photos of the packaging and possibly the shipping label.

Our customer service will review your report and contact you as soon as possible to find a suitable solution together.

Delayed order

Delivery time may vary per product and stock location. Therefore, first check which estimated delivery time applies to your order.

Have you received a track-and-trace code, but the status is not yet 'Received by PostNL'? Then your order is still in the processing phase and the package has not yet been officially received by PostNL.

Is the status 'Received by PostNL', but the package has not yet been delivered? Then check the current information in the track-and-trace. Please note that delays can sometimes occur with the carrier.

Has the estimated delivery time passed or has the track-and-trace status not been updated for several business days? Please contact us via info@carryquest.nl. Please state your order number so that our customer service can investigate the status of your order.

Contact details: